VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Can I request a disconnection online? Yes you can. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. VM sent packaging for equipment which was duly returned. 22 and on 11. Hi - thanks for replying. Experience Collections Advisor Virgin Media. Having read some of the posts on this forum I am worried that this is. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. Virgin Media London, England, United Kingdom. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. The answer is yes. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. £27. All equipment provided to you to avail of our services belongs to Virgin Media. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. If you don't return it they have a right to charge you for it. Hi, I was informed that my VM kit will be collected today. Three hours later I'm still waiting. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Registered office address: 500 Brook Drive, Reading, RG2 6UU. They'll text and email you with a delivery date and provide you with a tracking reference number. Equipment collection . Speed. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . You can also email EquipmentReturns@virginmedia. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Additional. Virgin Media is a telecommunications company. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Please look out for a purple envelope, at the top right of the page. A Virgin Media wall socket is simply a point of entry into your home. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. If it’s not a technical issue you need help with then we’re here to support you on. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. New around here? Check out. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. You've come to the right place. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Main. Mobile Your Account. At least 30Mbps download speeds in every room or £100 one-off credit. Join to view profile Virgin Media. ) of all kit that you are returning. We all know and love the internet and TV services that can enter our homes through entry points. Options. com, the worlds largest job site. co. Today I have received an email and a text message regarding the return of my equipment and that they. Switched On Families. Simply press 1 when you get through to the automated menu, and you'll be put through to. At this point I sent all my equipment back to virgin (2 tv set top box's. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Quickstart is the quickest and easiest way to setup our services. It has to be. Only members can see who's in the group and what they post. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin Media recycle kit usually comes with a letter. Virgin harassing me with multiple debt collection agencies. customer collections virgin media jobs. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Search job titles. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Apple Fitness+ is free for 3 months, then £9. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Completed Level. Hello. You can call us between 8am to 4:30pm Monday to Friday. 3 weeks ago. But I'm still a customer. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. 9 months’ discount (£274. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. the enevolope they send is free. They provide telephone, television and internet services. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. As subject. Meet the Team. on 14-12-2022 21:38. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Eligibility was extended to those receiving support payments in February 2023. You’ll be provided a set number of homes to. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. ahhh the rubbish that is CS - you could try this. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Our Products. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Re: Problems returning my equipment. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. LONDON. question now is about return equipment. If there are you can book an engineer online too. Rosie Taggar Employee Engagement and Communications. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Received a letter from bpo collections when account cancelled. Join to view profile Virgin Media. All Virgin Media equipment, except the Stream product, require co-ax connection. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. on 07-05-2023 08:56. installation time, give us a call. 5k per year. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. I spoke with the an agent again and they told me that there was no. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Posted 7:21:49 PM. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. Virgin Media mobile numbers have a separate number to call. The second method is to send an email to Virgin Media requesting a return kit. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. Activating any extra services, such as V+ or On Demand. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. ie. Or dial 611 from your Virgin Plus phone. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Options. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Virgin Media is a telecommunications company. Seacroft, England. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. 7 ★. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Pack up your equipment in the Virgin Media recycle kit provided. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. 50 off cable bundle price a month, for first 12 months. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. They provide telephone, television and internet services. After that, it’s just £3 per month (or £30 a year). Follow these steps to install your virgin Media Broadband, TV and Phone service. Chop and change TV, broadband and phone services to create the perfect deal for you. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. The 0800 number giving much better prices for what its worth. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. D01 C9W8. Peel off this label sticker and place. It took nearly 5 months to get the overpayment back. TV on the go. We would like to show you a description here but the site won’t allow us. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Joining in. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Options. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. Public Sector Queries. For more information, check out. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Various cable mediums are used in modern systems to transmit data. Hello , Thanks for responding. reg number. Hi. Finally passed to Alex who informed me kit was ordered and be here today. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on 19-01-2022 12:56. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. on 12-11-2022 09:30. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. By Phone: Get in touch on 0800 952 2302. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. In addition, this is not a new problem because. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. on 30-01-2023 13:58. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. You can order prepaid returns packaging on the following page and take it to your local collect plus store. Sutton, England. Forum Team. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. My Virgin Media App. Debt collectors for no debt. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Manager at Virgin Media Coventry. Terms and Conditions – PAYG Mobile. Debt collectors have now made contact for payment. Updated 18 Jul 2023. 0k per year. It. £25. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Networking and WiFi. 22-08-2023 09:32 - edited 22-08-2023 09:36. . You’ll be the person who collects our equipment from active or disconnected customers premises. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Virgin Media. £25. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Hello. We do initially offer an appointment when we get in touch via text. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. I don't work for Virgin Media. . This is Virgin. I have recently left Virgin Media due to moving to an area where you have no presence. Collection of kit. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Options. Additional comment actions. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Networking and WiFi. Struggling to pay. The offer can be redeemed on your iPhone. I get no refund, no apology. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Please follow the simple instructions we've provided in the pack that we delivered with the new. On our wavelength. Any remaining balance will be applied to subsequent bills until the credit is used. Virgin Media line rental £19 a month required. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Mbps average. Skip to kopf content Accessibility Help . Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 1. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. . The legal stuff. com, the worlds largest job site. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. Hub 3: up to £50 per unit. Posted 1:21:15 PM. 00 so why is it that a customer of virgin is offered so much higher. I have just received my TV box and my Gig 1 router. Home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. 1. . Virgin Media is a telecommunications company. Virgin Mobile - Other legal stuff from 17 June 2022. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Volt. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Any help would be. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. 50) and extra HD box worth £6. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Security matters. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. Customers can return. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Dave. Received confirmation emails etc confirming the booking as today. You'll be provided a. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Full disconnection - Removing all of your services and closing your account. You’ll also find straightforward tests that’ll check for faults on your own phone line. Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Pack up your equipment in the Virgin Media recycle kit provided. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. A €60 fee. . Share with up to five family members. STOKE ON TRENT. Gave VM 30 days notice to terminate on 7 March. etc. “In 2020, we refurbished and reused 1. You'll be the person who collects our equipment from active or disconnected customers premises. Step 4. Plus get help on things like wayleave & access agreements. Virgin Media phone numbers. on 15-11-2022 15:14. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. Thank you for your post and welcome back to our community forums. 0k per year. Virgin Phone Switchover. What till Watch ; Switching ; Virgin Media and O2 ; Help. They provide telephone, television and internet services. Virgin Media Quickstart set up. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media Community. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). 11. You can contact our collector directly on 01. Several spam calls in the space of a 24 hour period. on 10-03-2023 19:57. They provide telephone, television and internet services. . You will be part of a stores team providing a materials collection and delivery service,. com ) to arrange an appointment for collection team to come round and pick it up. Virgin Media Quickstart set up. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. Main menu; Bundles. This is 17. on 31-01-2023 17:59. lobat. VM don't need the ethernet or coaxial cables returning. on 12-09-2023 14:56. We would like to show you a description here but the site won’t allow us. You can see your private messages at the top of the page, in the envelope icon. New equipment; Options. Thanks,Build the ideal Virgin Media package for your unique needs. Home Phone. I am moving home and signing up to Virgin Fibre. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Options. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. They’re super knowledgeable on all our products and services. I was at the store where I bought it and they told me to call the virgin media support team. How it all works. And finally, if. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. You’ve clearly mishandled my data for this to happen and I. Mobile Your Account. Another Returning equipment Issue. We do initially offer an appointment when we get in touch via text. Virgin Media is a telecommunications company. Account - Cable. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Manage Your Account. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. This is absolutely diabolical service. Hub 5: up to £75 per unit. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Thanks for posting on the Community Forums. . Start of main content: What. So is this legite thank youEquipment not received. 1) Yes RJ11 plug to BT socket is the adapter. Stay safe online. View company reviews & ratings. Hello. You can also use Parcel Motel to return your equipment, you will be able to. happyhippo207 • 3 yr. Final payment in Collections. I cannot access support since I don't yet have an account number and I can't reach support by phone. I was sent a final bill which included an Early Disconnection. Offer terms and conditions. QuickStart, set up and connections. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Once the system processes the return, the reminders will stop. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Apologies for any inconvenience. If the equipment was collected then it can take around 7 days or so to be processed on to the account. 00. 28 December 2011 at 1:11PM. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. All our offices and call centres are working to Covid secure guidelines. Then enter your email address, and click on email me my new label and follow the instructions. Sunday: 8am to 6pm. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Cons. QuickStart, set up and connections. Regional Customer Premise Equipment Collections Manager Virgin Media. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Find out more. Gave VM 30 days notice to terminate on 7 March. .